Alvin's Island - Holmes Beach

Reviews

• Brittany Coy

  Jul, 15 2018
  ★ ☆ ☆ ☆ ☆
  If I were able to give "0" stars I most certainly would. This was by FAR the worst customer service experience I have ever encountered.
  We were in the store maybe 30 minutes collectively: browsing, attempting to hunt down any employee, then spent close to 15 minutes in line (as there was only one cashier). Upon getting to the counter, the woman ringing us up met us with an almost hostile attitude and went to ring up the items and one children's dress did not have a tag. She then proceeded to scoff, sighed, and rolled her eyes saying, "no tag. Need tag". I asked if she needed me to grab a new one quickly. Instead of offering assistance, she began to mumble under her breath, cursed at us in Spanish, and shoved my sisters items to the side and proceeded to call the next guest and began to ring them up. Needless to say, after being treated with such a blatant disrespect, we took our business elsewhere.
  I then returned to the store to speak with a manager about the event. He informed me then that he was on break and he had to end it early because someone was "causing trouble" up front (clearly implying me). Also, informed me that there had been 7 employees on staff- which was upsetting because we had hunted the store for a single employee with a question. He ended our encounter by telling me that he was done talking to me and I could call his supervisor and/or corporate and could do what I wanted and that he didn't care.
  I have managed in this industry for many years now and have truly never seen anything like this. A genuine apology for the experience would have been sufficient, but the managers customer service skills are just as poor as his cashiers. Shame on you all for putting these individuals in charge of your operation. If you don't understand, or can't work with people, you should probably find a new line of work.

Photos and maps

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